- Transforming Financial Inclusion Through Digital Innovation
Fair Finance is a socially responsible lender in the UK, dedicated to providing affordable loans and financial advice to individuals who are financially excluded.
- Client
- Fair Finance
- Industry
- Finance
- Service
- Customer portal design & development, Systems integration, Automation
- Processing Time Reduced
- 85%
- Customer Satisfaction
- 94%
- Manual Tasks Automated
- 78%
- Report Generation Speed
- 92%
The Customer Portal
A smarter way to stay on track, starts here.
The home section delivers instant clarity — showing what’s due, what’s next, and what’s already done. It’s a focused view that keeps clients informed and in control from the start. No noise. No guesswork. Just what matters.
From overview to detail, everything flows.
The Loans section gives clients a full view of their borrowing — past and present — with clean statuses and a consistent layout. Tap into any loan to see it all: disbursements, arrears, payment history, and real-time balances, all in one place.
Applying for a new loan? It’s all right here.
The Applications section makes it easy to request a loan from start to finish. The experience is guided, streamlined, and built to move fast — with pre-filled details, status tracking, and built-in document support. Everything you need to apply, all in one place.
Simple to pay. Easy to track.
The Payments section makes settling balances fast and intuitive, with a flow designed for clarity and speed. Past payments are neatly listed, complete with dates, amounts, and statuses — always up to date, always easy to follow.
The Integrated Data Platform
Instant insight, without the digging.
The Overview screen gives teams a clear, high-level view of the business — from loan applications and approvals to repayments and company performance. With at-a-glance stats and real-time indicators, managers and staff can act faster and make decisions with confidence.
Build smarter forms. Track better results.
The Form Builder puts full control in the hands of the operations team — making it easy to create, edit, and deploy forms used across the platform. From loan applications to feedback surveys, every form is customizable, reusable, and built to evolve with business needs.
Behind every form is a wealth of insight. The Form Stats view helps teams track completions, drop-offs, and field performance in real-time. Compare versions, spot trends, and improve processes — all from a clear and actionable dashboard.
Everything about every loan, in one place.
The Customer Loans view gives teams full visibility into each client’s borrowing history — active loans, past accounts, arrears, and payment timelines — all presented with clarity and structure. It’s the single source of truth that helps teams support clients faster and more accurately.
Reports that work as fast as your team.
The Reports module turns raw data into ready-to-use insights — from performance snapshots to regulatory exports. Teams can generate, customize, and download reports in just a few clicks — no waiting, no bottlenecks.
Fair Finance now offers a new experience, trustworthy, and shaped around what clients actually need: clarity, simplicity, and control. It didn’t just streamline tasks — it changed how clients feel about managing their finances. And that’s the kind of impact that lasts.